Conflict Resolution & Management
Conflict can be a source of growth, if managed well. This course helps leaders recognise the root causes of team friction, manage disagreements effectively, and turn tension into alignment. Using Lencioni’s Conflict and Trust models, participants explore the balance between challenge and support, ensuring conflict strengthens, rather than fractures, team dynamics.
Through exercises, reflection, and scenario-based practice, leaders leave equipped to foster cohesion, psychological safety, and productive dialogue within their teams.
Learning Outcomes
• Identify common sources of team conflict and dysfunction.
• Apply Lencioni’s principles to resolve conflict constructively.
• Balance assertiveness with empathy in challenging situations.
• Facilitate dialogue that encourages ownership and accountability.
• Strengthen team cohesion and trust through proactive conflict management.
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