Having Powerful Conversations
Difficult conversations are where leaders make their impact felt — or lost. This course equips leaders with the skills to communicate assertively and empathetically, using Transactional Analysis to understand interpersonal dynamics.
Participants explore how to manage emotions, navigate tension, and achieve outcomes without damaging relationships. Through roleplay and feedback, they practise conversations ranging from performance discussions to strategic alignment talks, leaving confident in their ability to influence and inspire through dialogue.
Learning Outcomes
• Apply Transactional Analysis to understand communication patterns.
• Structure difficult conversations for clarity and impact.
• Manage emotional responses in high-stakes discussions.
• Build trust and maintain credibility while addressing challenges.
• Practise real-world scenarios with immediate feedback.
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