Active Listening
This session builds awareness of listening habits and their impact on understanding, relationships and results. Utilizing the OINR model and principles fromemotional intelligence, participants develop the ability to listen beyond words and recognize intent, tone and emotion.
Interactive exercises highlight the contrast between surface level and empathic listening. Participants strengthen the skills required for meaningful engagementand sustained connection.
What this course unlocks
This course examines the brain’s response during listening, the causes of attention loss and the conditions that enable genuine understanding. Participants build the capability to defuse tension, work with strong views and create conversations that lead to shared commitment ratherthan surface agreement.
Designed for
- Managers leading one to ones and team meetings
- Client and stakeholder facing roles
- Professionals managing strong personalities or conflict
Skills you build
- Ask questions that prompt insight rather than rehearsed responses
- Surface and address assumptions and unspoken objections
- develop a sense of being understood that reduces defensiveness
Shifts you will see back at work
- Aligned dialogue with fewer misunderstandings
- Faster agreement with fewer escalations
- Stronger influence without increased pressure
Work with Echios
Let’s explore how we can support your team.
