Conflict Resolution & Difficult Conversations
This practical, reflective course builds confidence, empathy, and clarity in challenging conversations. Transactional Analysis and the OINR Model provide structure for depersonalizing tension, strengthening active listening, and shifting from emotion to purposeful action.
Roleplay and feedback support practice in reframing difficult discussions and achieving constructive outcomes.
What this course unlocks
This course builds a practical, structured approach to conflict that supports trust, collaboration and sound decisionmaking. Participants strengthen the ability to address difficult issues directly, maintain composure duringchallenging conversations and engage in open dialogue without compromising working relationships. The focus ison emotional awareness, active listening and psychological safety as everyday leadership practices that supportclarity, shared accountability and constructive outcomes.
Designed for
- People managers at all levels
- Leaders responsible for performance, feedback, or change
- Professionals leading collaboration across teams and clients
Skills you build
- Establish conditions for open and productive conflict
- Distinguish observable facts from interpretation and emotional response
- Listen with intent to understand perspective and motivation
- Use language that maintains openness and strengthens trust
- Address issues directly while reinforcing accountability and respect
Shifts you will see back at work
- More open and direct team conversations
- Less avoidance and unresolved tension
- Stronger trust and alignment across teams
- Greater confidence addressing disagreement and challenge
Work with Echios
Let’s explore how we can support your team.
